Tip:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
ABOUT Delivery / Processing TIME :
View [Shipping policy]
PURCHASED BUT NOT SHIPPED (CANCELLATION):
Cancel without any handling fee before shipment. (Need to contact us to confirm the shipping status.)
PRE-ORDERS/BACKORDERS CANCELLATIONS:
For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre orders/delayed deliveries cancelled before shipment can only receive a partial refund of the total order price.
Pre-orders/backorder cancellation and refund rules:
- Within 48 hours of order payment: 6% fee for cancelations.
- 48 hours after order payment: 15% fee for cancelations.
SHIPPED BUT NOT DELIVERED (CANCELLATION):
- 8% fee for cancelations.
- 15% restocking fee.
THE SCOOTER HAS BEEN DELIVERED (UNUSED):
- No returns are possible after 14 days of receiving the product.
- To be eligible for a return, the scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Customers are responsible for return shipping costs.
- You will be charged up to a 15% restocking fee and 15% fee for cancelations. (withheld from refund)
Returns and Exchanges
To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Please contact us at support@maxfunscooter.com before starting an exchange process.
- The customer is responsible for the return shipping cost themselves.
- You will be charged a 15% restocking fee and 15% fee for cancelations (withheld from the refund).
- Free shipping return for quality problems.
- Ruturn address: 48 Rue de Vaux, Amiens 80080, France.
For non-quality issues, no replacements are possible after 14 days of receiving the product.
USED ITEMS
We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from MaxFun. If a customer sends a return without the written consent of Maxfun, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.
If we pass your return request, we will provide the shipping label.
Please notify us as soon as possible after you send your return by emailing support@maxfunscooter.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days.
If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- All accessories
- Special orders
- Used items except in EXTREME cases of breakage/malfunction
LATE OR MISSING REFUNDS
If you haven’t received a refund after 3 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.
SHIPPING DAMAGE CLAIMS
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
FAQ ABOUT RETURNS
My item is no longer new and unused, and I believe it has failed due to a defect.
Please contact a member of our customer service team for help: support@maxfunscooter.com . Service time: Monday – Friday 09:00-18:00(PDT)
How long will it take to receive a refund?
We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
How will I know when you’ve received my return?
We will notify you at the email address on file when we process your return.
Does the maxfunscooter.eu return policy apply to purchases made at Maxfun scooter dealers? (i.e. independent local scooter/bike shops)
Each of our partner scooter/bike shops sets their own return and exchange policies and procedures. Maxfun does not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.
